1. Introduction

Welcome to Sadiq-E-Safar, a Software-as-a-Service (SaaS) platform designed to help Tours & Travel Agencies manage bookings, clients, itineraries, and operations efficiently.

At Sadiq-E-Safar, we value your privacy and are committed to protecting the personal information of our users, clients, and their customers. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform, website, or related services (collectively referred to as the “Service”).

By using Sadiq-E-Safar, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We collect information in order to provide and improve our services. The types of data we collect include:

A. Information You Provide

• Agency Information: Company name, business address, registration number, and contact details.
• User Information: Name, email address, phone number, and login credentials.
• Client Data: Details of your customers such as names, contact information, passport details, or travel preferences—entered by your agency while using the Service.
• Payment Information: Billing details and transaction data (processed securely through trusted payment gateways).

B. Automatically Collected Information

• Device information (browser type, operating system, IP address).
• Usage data such as login times, features accessed, and actions taken within the platform.
• Cookies and similar tracking technologies for improving user experience and analytics.

3. How We Use Your Information

We use the collected data to:

• Provide, maintain, and improve the Sadiq-E-Safar platform.
• Facilitate agency and customer management features.
• Process payments and issue invoices.
• Communicate updates, technical notices, or support messages.
• Enhance security and prevent unauthorized access or misuse.
• Analyze platform usage to improve functionality and user experience.

We do not sell or rent your personal data to third parties.

4. Data Ownership and Access

As an agency, you own the data you upload to Sadiq-E-Safar, including your client information. We only process this data on your behalf and will not use it for any other purpose without your consent.

You can export or delete your data at any time by contacting our support team.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (SSL/TLS).
• Secure data storage with access controls.
• Regular security audits and monitoring.

While we take all reasonable precautions, no system can guarantee 100% security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, data is securely deleted within a reasonable period unless required by law.

7. Third-Party Services

Our platform may integrate with third-party tools such as payment processors, communication APIs, or analytics services. These providers operate under their own privacy policies, and we recommend reviewing them separately.

8. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Withdraw consent to data processing.
• Request a copy of your stored data.

For any such request, please contact us at sadiqesafar@gmail.com.

9. Cookies Policy

We use cookies to enhance your browsing experience, remember user preferences, and analyze traffic. You can modify your cookie settings through your browser at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last Updated” date revised accordingly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

• Sadiq-E-Safar
• Email: sadiqesafar@gmail.com
• Website: sadiqesafar.com
• Address: Ahmedabad, Gujarat, India